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Return Policy

Thank you for shopping at Ryual!

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may request a return and store credit within 30 days from the date of delivery.

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1. Return Process: To initiate the return process, please follow these steps:

  • Contact us at within the specified timeframe to request a return.

  • Provide your order number, a brief description of the reason for the return, and any relevant photos if applicable.

  • Once your return request is approved, we will provide you with instructions for returning the item.

2. Eligibility Criteria: To be eligible for a refund, the following conditions must be met:

  • The item must be in its original condition, unused, and with all original tags and packaging.

  • The return request must be made within 30 days of delivery.

  • Certain items, such as tea items, discounted items, personalized or custom-made products, may not be eligible for store credit. 

3. Store Credit Process: Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your store credit. If your store credit is approved:

  • We will send you a code for your store credit via email, within a certain amount of days.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

4. Late or Missing Credit:

  • If you have done all of this and you still have not notified, please contact us at info@ryuall.com.

5. Return Shipping: ​

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we cannot guarantee that we will receive your returned item.

We recommend using a trackable shipping service to ensure the safe return of the item. We do not cover return shipping costs unless the return is due to a product defect or an error on our part.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damaged item and its packaging. We will work with you to provide a replacement or other options, as applicable.

7. Exchanges: At this time, we do not offer direct exchanges. If you need a different size, color, or variation of an item, please follow the return process and place a new order for the desired item.

8. Contact Us: If you have any questions or concerns about our refund policy, please contact us.

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